FAQ

FAQ


What is the minimum I can stay?

The minimum stay period for the majority of accommodation is two weeks; however we do take last minute shorter bookings so it is worth contacting us for an enquiry over 1 week.

How do we book accommodation?

The easiest way to book accommodation is through the property page on our website. Alternatively, you can contact us online, or telephone us on +61 3 9722 2046.
In order to secure a booking we require a security deposit of $300, however it may be the equivalent of 1 week for a longer booking. This amount is fully refundable at the end of the stay (less any agreed charges, and cleaning and damages, if applicable).

How do we get to the accommodation?

We will provide you with the address and we suggest you use the internet to get detailed instructions to your accommodation. Check in is usually after 4 pm.

Many overseas guests take a taxi from Tullamarine Airport (Melbourne) directly to the accommodation as this is less stressful if you have had a long trip and don’t know the city. A shuttle bus service to Southern Cross Station, from where you can catch public transport, is also available and is suitable for some properties.

Car Hire at Tullamarine Airport and locally is available. Remember that some freeways are toll roads and you need to pre or post purchase by credit card, telephone 13 26 29.

Upon arrival, how do we access accommodation?

Due to accommodation being in different locations and guests arriving at varying times, details of how to access the accommodation will be made at time of booking or prior to arrival. A meet and greet service to personally welcome you into the apartment is available, and may be required at our secure access units.

How do we check-out?

This will be discussed at time of booking as different options are available depending on accommodation. We ask our guests to leave the unit clean and tidy, make sure all appliances are turned off and make sure all the doors are locked upon leaving the accommodation.

Our check-out time is 10am. A later agreed check-out time may be available. If the unit is not vacated by the agreed time, an additional charge will apply.

What is the cancellation policy?

If cancellations occur within 2 weeks of scheduled arrival the security deposit will be forfeited in full. For cancellations prior to 2 weeks, a $100.00 administration fee applies.

What if I shorten my stay after I am in the unit?

For a stay over 2 weeks, we ask for 2 weeks’ notice or your deposit return is forfeited. If the stay is less than 2 weeks then there is no return. The cost of the unit may also be adjusted and the difference taken from the deposit return.

Can we change the dates of our booking?

We attempt to accommodate changes to your booking dates and suggest this is discussed with us both at the time of your booking and throughout your stay. Extensions to your booking are subject to unit availability.

What is included in the apartment and rate?

Linen, towels, cooking equipment, cutlery and crockery are provided. Utilities such as gas, water and electricity are provided (to an agreed amount). The apartment can be serviced on a weekly basis for an additional fee.

Some apartments have complimentary use of the facilities such as heated swimming pool, gymnasium, BBQ.

One car park space is complimentary with each Inner City apartment. For metropolitan units there is on/off street parking available for one or two vehicles.

How many guests can the apartments sleep?

This varies depending on the unit selected and is limited to the number of beds provided.

Is extra bedding and baby cots available?

Additional bedding can sometimes be provided within each apartment with the supply of a portable folding bed and associated linen. This may affect the price of the unit. We can also usually provide a baby cot within the apartment.

Is there a phone provided and what are the charges?

A telephone, connected for incoming calls, is provided in some of the apartments for your convenience. Outgoing calls can be arranged.

Is Internet available?

Internet is available and included in the total price for some units. Other units have internet available by negotiation.

When do we pay?

You pay your deposit within 1 week of making the booking, and the first 1 – 4 weeks in the fortnight prior to arrival. The payments are then due 2 weeks in advance of the next time period.

What methods of payment do you accept?

We currently accept Visa Card, MasterCard, Bank Cheque, and Cash/ Direct Debit. Personal cheques are only accepted with prior arrangements.